Shipping policy
Shipping Policy
Processing time: Since every piece is handmade, please allow [X] business days for orders to be prepared and packaged before shipping. Custom orders may take longer — we'll provide an estimated timeframe when your order is confirmed.
Shipping rates and delivery:
- Domestic (US): [rate/timeframe]
- International: [rate/timeframe, if offered]
Order tracking: Once your order ships, you'll receive a confirmation email with tracking information.
Shipping address accuracy: Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrect address provided by the customer.
Lost or stolen packages: Ennoria is not responsible for packages lost or stolen after being marked as delivered by the carrier. We're happy to help you file a claim with the carrier if this happens.
One of a kind reminder: Since every piece is one of a kind, we recommend acting quickly if you love something — once it's sold, it won't be restocked