Refund policy

Refund & Return Policy

Every Ennoria piece is handmade and one of a kind — because of this, all sales are final, except in the case of a genuine defect or damage.

Defective or damaged items: If your piece arrives damaged, or you believe it has a manufacturing defect, please contact us within 7 days of delivery at hello@ennoria.com with your order number and photos of the issue. We'll review each case individually and offer a repair, replacement (where possible), or refund at our discretion.

Why we don't accept general returns: Because each piece is sourced and made individually, a returned item can't simply be restocked and resold the way a mass-produced product can. This policy allows us to keep offering genuinely one-of-a-kind pieces at fair prices.

Custom orders: Custom pieces are non-refundable once production has begun, given their personalized nature. We'll confirm all details with you before starting any custom work.

Damaged in transit: If your package arrives visibly damaged, please keep all original packaging and contact us within 48 hours so we can file a claim with the carrier if needed.