FAQ

Frequently Asked Questions

About Our Jewelry

What materials do you use?
Our pieces are handcrafted using genuine gemstones and high-quality metals. Each stone is carefully selected for its unique character and beauty.

Are your pieces one-of-a-kind?
Many of our pieces feature unique stones, making each item truly one-of-a-kind. Check individual product listings for details.

Do you offer custom pieces?

Yes — visit our Custom Orders page to share your idea, a stone you have in mind, or an occasion you're shopping for, and we'll follow up with next steps.

Can you tell me about the gemstones you use?

Absolutely — visit our Stone Guide for the traditional meanings behind the stones we use, or reach out directly with any questions.

Orders & Shipping

How long does shipping take?
Orders are typically processed within 2–3 business days. Standard shipping takes 5–7 business days within the US.

Do you ship internationally?
We currently ship within the US. International shipping is coming soon — stay tuned!

Whatnot items?

Availability is shared across our website and Whatnot shows, so once a piece sells on one, it's no longer available on the other. If you spot something during a show, that's the best time to grab it.

Returns & Exchanges

Can I exchange or return and items?

Since every piece is handmade and one of a kind, all sales are final except in the case of a genuine defect or damage. See our full Refund Policy for details.

Jewelry Care

How do I care for my gemstone jewelry?
Store your pieces in a cool, dry place away from direct sunlight. Avoid contact with water, perfumes, and harsh chemicals to preserve the stones and metal.

Contact Us

Still have questions? We'd love to hear from you. Reach out via our Contact page and we'll get back to you as soon as possible.